Return Policy
Step-by-Step Return Guide
Check the Retailer's Brand
Verify if your purchase was from Opticly Optical or another partner listed in our catalog.
Visit Their "Returns" Center
Every partner has an automated return portal. You'll need your Order # and Zip Code to start.
Print the Shipping Label
The partner retailer will provide a pre-paid or discounted shipping label directly through their site.
Partner Returns
Since Opticly is a discovery and redirection service, returns and exchanges are handled exclusively by the retailers where individual purchases were made.
Typical partner policies include:
- 30-day return window for most frames
- One-time replacement options
- Manufacturer warranty coverage
Step-by-Step Return Guide
Check the Retailer's Brand
Verify if your purchase was from Opticly Optical or another partner listed in our catalog.
Visit Their "Returns" Center
Every partner has an automated return portal. You'll need your Order # and Zip Code to start.
Print the Shipping Label
The partner retailer will provide a pre-paid or discounted shipping label directly through their site.
Disclaimer
Opticly does not collect payments and cannot issue refunds. Any attempt to return physical products to our office addresses will not be processed. Please strictly follow the instructions on the retailer's website to ensure your refund is credited.